HausBuddy Limited is committed to preserving the privacy of all visitors and users of our website or App (the "Website").
When you visit, register or order products or services on the website you may be asked to provide certain information about yourself, such as your name, contact details and credit or debit card information or mobile number.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and emails or letters you send to us.
We use your information to supply you with services ordered by you, to bill you and to contact you about an order. Above all, to enhance your customer experience.
We may use your information to contact you to inform you about important changes or developments to the website, app or our services, or to obtain your views on our services.
Where you have agreed, we may use your information to let you know about other products and services which might be of interest to you. This contact may be by post, telephone, fax or email. If you want to stop receiving information about other products and services, you can opt out at any time by contacting us at firstname.lastname@example.org
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We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage.
You are responsible for keeping your passwords to your account as secure as possible. Do not share passwords with anyone and any issue resulting from the use of your accounts should immediately be reported to HausBuddy Limited.
However, as no data transmission over the Internet can be guaranteed as 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you transfer the data at your own risk
HausBuddy.com does not rent or sell your personal information to third parties without your consent. Any personally identifiable information that you provide to HausBuddy.com will be secured with industry standard protocols and technology.
When Service Providers sign-up on HausBuddy.com, they are required to provide basic personal information such as telephone number, email address, postal address, Digital Address, business registration number, Tax Identification Number, VAT Registration Number, portfolio of work, logo, sample works and so on.
After the scope of work has been agreed between the Service Provider and the Service Requester at a certain price, the Service Provider may send a request for payment to you through the HausBuddy platform.You can then choose to pay online via Mobile money or Bank transfer.
For the purposes of payment accountability, your payment details will be shared with the payment providers. The payment information is managed by them and we do not retain any payment information. We will release a portion of the payment made by you to the Service Provider in order for them to commence work per milestones set by you.This amount is final and non-refundable.
A portion of all payments (say about 50%) that were made by you to us will be retained until the Service Provider marks the job as completed and you agree to release all payment. Alternatively, 100% of the payment can be retained by us and released in full after completion of the requested service.
The payment received by the Service Provider is subject to a fee that is charged by HausBuddy Limited as commission that will be determined from time to time. In the event that additional payments is required, you are required to make the same immediately.
When you pay through the HausBuddy platform, you will be entitled to a Service Guarantee in that, the Service Provider will only be paid if the job contract has fully been executed and the Service requester approves of payment to be made by HausBuddy Limited.